KWE Terms of Business

Terms & Conditions:

These terms and conditions are subject to variation without notice. Where a customer’s car is undergoing works we will endeavour to inform the customer of any such changes as they are made.

Our default payment terms for mid-level restorations are 30% upon commencement, 50% around 5 weeks into the build, and the balance on completion. For lengthy contracts we ask for an initial 30% deposit, then monthly variable payments to match our costs and margin. For smaller contracts we ask for 50% upon commencement and the balance on completion.

We are prepared to discuss other payment schedules.

We will not offer any credit, and so we reserve the right to ask the client to bring his payments up to date before progressing with further work, should that become necessary.

We will not release the car until all payments have been made.

While the car, if supplied by the customer, remains the property of its owner during the period of our works, these works (including parts and subcontract items) remain the property of KWE until full payment is made. Since these works are likely to be indivisible from the car, KWE reserves the right to withhold the car from the customer until its works etc have been paid for fully.

Where the donor car has been supplied by KWE it remains the property of KWE until the separate agreed amount for its purchase is transferred to KWE, at which point the car becomes the customer’s property.

Where the customer asks KWE to supply a donor car, a deposit of approximately the likely purchase price must be made to KWE in advance. This deposit is not returnable after the car has been purchased, and any costs incurred by KWE with respect to locating and inspecting the car will be deducted from the deposit.

Please see Insurance conditions here: https://www.kwecars.com/insurance-for-cars-in-our-care/

In brief, the car will only be insured for its “Market Value” as set by our insurers while it is under our control.

A fuller explanation of our terms & conditions is at the bottom of this page. Do please take the time to read them.

Warranty:

KWE warrants the quality of its workmanship for a period of six months the date of delivery. Parts supplied and fitted by KWE are not covered, other than by the manufacturers’ warranty terms which may not be comprehensive and will not include removal and re-fitting costs. Resultant costs such as damage, recovery or missed appointments are specifically excluded.  Further terms and conditions apply, such as voiding of warranty should the car be used for abnormal purposes including racing or trackdays. The car must also have been serviced, in accordance with KWE specification, by KWE, a Jaguar Main Dealer or other garage approved by KWE. The car must be returned to us, at the customer’s expense, before any warranty claims will be considered. A copy of our informal warranty form is here: WarrantyStatementOct10.

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